Patients struggled to anticipate allergy symptom severity and were often unprepared for daily environmental conditions.

The team believed environmental and pollen data alone could improve prediction accuracy and patient preparedness.

• Patients relate more to others with similar experiences than abstract environmental data
• Understanding comes from lived comparison, not numerical forecasting
• Trust increases when information is grounded in human experience
• Preparedness is driven by expectation-setting, not raw environmental signals

The experience shifted toward combining environmental data with crowd-sourced symptom reporting to improve interpretability and trust.